For years an empty seat in company meetings has been the symbol to remind leaders and employees about being customer centric. Starting with Jeff Bezos with seeds planted in years leading up to him implementing the idea at Amazon, leaving an empty chair at each meeting — whether physically when…

In a study conducted by Leadership IQ in the last year revealed that only 29% of employees see their leaders as aligned with their organizations’ values. That leaves an enormous majority — 71% — of leaders are not aligned with the organization they claim to support and represent. Why is…

The Oxford dictionary definition of “competent” is “having the necessary ability, knowledge, or skill to do something successfully”. When you think of someone being a competent leader, what images or descriptions come to mind? Most likely the easiest definitions that come to mind are the following: Technical knowledge Industry experience …

If you have ever gotten to the end of a week or even a day without accomplishing everything on your “to-do” list, then welcome to the club. For many leaders, having tasks uncompleted can create a sense of failure in how productive we have been. Other tasks creep in each…

October is National Bullying Prevention Month. And while it’s easy to reduce our thinking of this to mere playground bullying between children, statistics about workplace bullying will change your mind. A Monster.com survey in October 2019 found that nearly 94% out of 2081 employees said they had been bullied in…

For years there has been discussion of what an “Authentic Leader” means. Authenticity is NOT being true to yourself. In being “true to who you are” you can easily excuse behaviors and injurious thinking that adversely impacts others in the organization. For example, if you are a self-centered individual, you can justify your adverse actions and their consequences. The world is filled…

If you were asked what is the key essential ingredient for being successful as a leader, what would it be? Your answers may be: Discipline Goals Connection/engaging with people Networking Hard work Planning Being self-aware Reading & learning There are numerous answers, ans while admirable, there is only one thing…

Biases in both the workplace and any organization are not limited to racism. Biases can take the form of gender and class preference as well as behavior bias towards those who have dissenting opinions, and top performers or gift givers who benefit from favoritism. Leaders in business are not the…

Who is responsible for the workplace bully’s actions? Two people. First and most obvious, the bully. The second and not as obvious: The leadership that tolerates the behavior in the first place. As an example, let me parallel a baseball culture story. Manny Ramirez, who played over 19 seasons in…